built in the open
What's live,what's next, what's later.
We build in order. Messaging works today. Everything else is listed here with its status, and you can tell us which one you need first.
no dates · we'd rather be right than early · updated 4 October 2026
Live today
3 thingsConnect a shop
Sign in with TikTok's own screen. As many shops as you run.
see how it works →Workspaces and shops
Group your shops into workspaces and manage them in one place.
see how it works →Messages, both ways
Buyer messages open in Intercom. Your replies go back as your shop.
see how it works →
Next
building these firstOrders beside every conversation
The buyer's orders, parcels and open cases, next to the chat.
I want this →Read more about Orders beside every conversationThe deadline queue
Every open case with TikTok's own deadline, in an Intercom view you can sort.
I want this →Read more about The deadline queueApprove, decline and refund
Resolve a case from Intercom, with the refund amount shown first.
I want this →Read more about Approve, decline and refund
Later
planned, not firstGuardrails
Switches, ceilings and a stop button, so automation is safe to turn on.
I want this →Read more about GuardrailsThe audit trail
An exportable record of who did what, to whom, and when.
I want this →Read more about The audit trailAnswers without an agent
Intercom's Fin looks up the live answer instead of guessing.
I want this →Read more about Answers without an agentSpot problems early
Problems that show in order data, caught before the buyer has to write.
I want this →Read more about Spot problems earlyEvents to your systems
A REST API and signed webhooks, so your own tools hear about every change.
I want this →Read more about Events to your systems
your vote
Which one should come first?
pick as many as you like · we count them
short answers
Questions about the road.
Tell us with the vote above. Shops that join now get a say in the order. We can't promise a date, but we read every vote.
No. Later means planned, but not first. If something ever leaves the roadmap, we'll say so on this page rather than let it quietly disappear.
On the changelog. When something moves from next to live, it moves on this page first and the changelog says when. Changelog →
Because we'd rather be right than early. When something moves from next to live, it moves on this page first.
Every feature already has the plan it will land in, so nothing moves between plans later. The pricing page shows where each one goes. See pricing →
Votes set the order of what is next. We'll tell you when your pick ships.
Build it with us.Pick what's next.
Connect a shop, tell us what you need first, and the shops that join now get a say.