who's behind this
Small team.Seven years of wiring helpdesks together.
We build integrations between helpdesks and the places customers actually are. CommerceReply is the one for TikTok Shop.
why this exists
Two inboxes, one shop.We had seen this problem before.
TikTok Shop buyers write inside TikTok, while support teams live in Intercom. Someone ends up checking a second inbox and copying context across.
We've spent seven years connecting helpdesks to the places customers write, so we know where integrations fail quietly: lost notifications, a message sent twice, a setting someone forgot.
So CommerceReply starts with messages, done properly, and adds orders and refunds in the order shops ask for them.
what we've shipped
Integration products, live today.
how we work
Five rules we build by.
taken from the product, not a values poster
- 1
Help the person with the problem
Every feature has to help someone recognise, understand or finish a buyer's problem. A dashboard nobody acts on doesn't count.
- 2
Show the number before committing
When refunds arrive, nobody sends one without first seeing the amount.
- 3
Say what we can't do
Every feature page ends with what it does not do, and our roadmap shows what isn't live.
- 4
Make the wrong action hard
Every action gets a switch when it arrives; ceilings and stop controls follow. One set of rules for every caller.
- 5
Don't store what we don't need
Messages are processed on the fly and never stored. Masked buyer details are never written down.
the people
The team.
Tarek KhalilProduct EngineeringWexford, Ireland
Mohamed ElbadwihiStrategy & OperationsAlberta, Canada
Mohamed AshrafSalesCairo, Egypt
Alexandra GolubevaSupport & SuccessLisbon, Portugal
Amr NashaatSupport & SuccessCairo, Egypt
Youssef AmirProduct EngineeringCairo, Egypt
Yousef NegmeldinProduct EngineeringCairo, Egypt
SarahMarketingCairo, Egypt
HaniaMarketingAlexandria, Egypt
the paperwork
Company details.
- Legal entity
- Octopods Software Systems Limited, Republic of Ireland
- Contact
- team@commercereply.com
- Security
- security@commercereply.com
CommerceReply is not affiliated with or endorsed by TikTok or Intercom. TikTok Shop is a trademark of its owner. Intercom and Fin are trademarks of Intercom.
Tell us whatyou need next.
Connect a shop, link Intercom, and tell us what you need next. We read every vote.