what you are authorising
Connect your shop.Know what you allowed.
CommerceReply signs in with TikTok's own screen. It receives the messages buyers send your shop and sends your replies back. Here is exactly what that means.
TikTok Shop is a trademark of its owner · not affiliated with or endorsed by TikTok
last reviewed 4 October 2026
TikTok's rules
A few limits are TikTok's.We work inside them, and tell you where they bite.
Buyer details are masked. TikTok hides names, phones and addresses, and keeps getting stricter. We don't store them.
Messages follow TikTok's rules: no links, and limits on size and type. A message that breaks them can be rejected by TikTok.
TikTok's notifications are best-effort and chat calls are capped per shop, per day. So we check on a schedule and serve live conversations first.
connecting a shop
Four steps, once per shop.
- you
Click Connect
Press “Connect your shop” in the app.
- on TikTok
Approve on TikTok
Sign in on TikTok's own page and approve. We never see your password.
- us
We confirm
CommerceReply checks the connection and starts receiving your buyers' messages.
- if you run more
Repeat per shop
Each shop is connected and kept separate.
in plain words
Messages, yes. Everything else, no.
three things today · two it never touches · one is next
Connects with TikTok
You approve on TikTok's own screen. We never see your password.
Keeps shops separate
Each shop is connected on its own, inside a workspace you control.
Messages, both ways
Buyer messages open in Intercom. Your replies go back as your shop.
Listings, prices, stock
It does not change them. They stay in Seller Center.
Shipping and labels
Fulfilment stays in TikTok and with your carriers.
Orders and refunds: next
Reading orders and handling refunds come next, and only when you switch them on.
see the roadmap →
short answers
Questions before you authorise.
No. It carries buyer messages. Shipping, listings, prices and stock stay in TikTok, and CommerceReply does not change them.
No. It receives the messages buyers send your shop and sends your replies back as your shop. Nothing else.
Yes. Approve each shop on TikTok's own screen. Each one is connected and kept separate, inside a workspace you control.
TikTok shows you the exact list on its own authorisation screen before you approve. You see it first, and you can say no.
You'll see it on the Shops screen and get an alert, so you can reconnect before a buyer notices. TikTok's notifications are best-effort, so we also check on a schedule rather than trust silence.
Yes. Write to team@commercereply.com and we'll disconnect it and confirm by email. Messages already in Intercom stay in your workspace.
Connect once.Answer from Intercom.
Sign in with TikTok, approve on its own screen, and buyer messages start arriving in Intercom.