pricing, plainly
Pay for whoanswers the buyer.
Every plan changes who replies to your TikTok Shop buyers: your team, Fin, or your own systems. One flat monthly price covers your shops, your orders and your features.
prices updated 4 October 2026
four plans, one idea
Pick who answers.
Starter
your team
$79/ month
billed yearly at $948 · save 20%
1 shop · 2,000 orders
included · $0.050 an order
- TikTok chats ⇄ Intercom, both directions
- TikTok inbox view, with store and market on every conversation
- Order panel beside the conversation, and orders on the contact next
- Safety in every plan: permission checks, missed-message catch-up, contact masking, disconnect alerts
Needs any Intercom plan that can create conversations
Start with Starter- the big jump in value
Growth
Fin joins in
$239/ month
billed yearly at $2,868 · save 20%
3 shops · 5,000 orders
included · $0.060 an order
Everything in Starter, plus:
- Fin looks up orders, returns and refunds, so it answers “where is my order?” on its own later
- The handover workflow that passes TikTok conversations to Fin later
Needs Intercom Advanced, because Fin needs Workflows
Start with Growth Scale
your own systems
$559/ month
billed yearly at $6,708 · save 20%
10 shops · 20,000 orders
included · $0.035 an order
Everything in Growth, plus:
- REST API: read conversations and orders, send replies through our pipeline later
- Signed webhooks, so your order system, warehouse or bots hear about every change later
Needs Intercom Advanced
Start with ScaleEnterprise
a custom contract
from$1,500
per month, by contract
All shops · 50,000+ orders
included · priced by contract
Everything in Scale, plus:
- Higher API rate limits later
- Invoice billing, a data processing agreement and a security review
- A named contact at CommerceReply
Needs Intercom Advanced
Talk to us
Prices in US dollars, per month, excluding VAT and other sales taxes. A next or later tag marks a feature that is placed in its plan but not live yet. See the roadmap
- extra shop$49 a month each, on any plan.
- over your order limit$5, $6 or $3.50 per 100 orders on Starter, Growth or Scale.
- pay yearly20% off on every plan but Enterprise.
- no free tierEvery plan starts with a trial, so you see it work first.
Intercom's bill
Billed separately.Fin costs $0.99 per outcome, and that is Intercom's charge.
Fin is Intercom's AI agent. Intercom charges $0.99 per Fin outcome: a conversation Fin resolves, or hands over through a workflow, charged at most once per conversation. That is Intercom's published price as of October 2026, on Intercom's bill, not ours.
Growth and above need Intercom Advanced, because Fin needs Workflows. Starter works on any Intercom plan that can create conversations.
We never fold Intercom's cost into ours, so there is nothing hidden in the total.
how the bill stays predictable
Four rules, so the bill never surprises you.
- what counts
Orders, not conversations
An order is one placed in a connected shop that month. Check it in Seller Center first.
- a free month
One month over is free
One month over the limit in any twelve costs nothing. We email at 80% and 100%.
- no forced upgrade
Over never means upgrade
You pay overage at your own plan's rate, so you never pay for Fin you can't use.
- on any plan
Extra shops are $49
Add a shop without paying for features you can't use.
later, already placed
Where new features will land.
placed now, so nothing moves between plans later
Refunds from the panel
Starter · agents issue refunds, returns and cancellations without opening Seller Center.
Fin acts within your limits
Growth · Fin does the work nobody wants, inside limits you set.
Permissions per teammate
Scale · value limits per person and an audit export, once many people can move money.
The deadline queue
Starter · refund requests sorted by TikTok's own deadline, so none is missed.
Spot problems early
Growth · problem signals, and reaching the buyer first, so fewer chats reach people.
Events to your systems
Scale · follow-through events sent to your own tools through the API.
see the roadmap →
short answers
Questions about the bill.
No. Each plan includes shops: one on Starter, three on Growth, ten on Scale, and all of them on Enterprise. An extra shop is $49 a month on any plan.
Only for Growth and above, because Fin needs Intercom Workflows, which Intercom includes on Advanced. Starter works on any Intercom plan that can create conversations.
No. Every plan starts with a trial, so you see it work on your own shop before you pay.
An order placed in a connected shop that month. You can check the number in Seller Center before you choose. We don't count conversations, so using the product never costs you more.
You pay overage at your own plan's rate: $5, $6 or $3.50 per 100 orders on Starter, Growth or Scale. One month over the limit in any twelve costs nothing, and we email you at 80% and 100%. Going over never forces an upgrade.
Yes. Pick the plan that fits your orders today and change it when your volume changes. Every feature already has the plan it will land in, so nothing moves between plans later.
Try it beforeyou pay.
Connect a shop and every plan starts with a trial. Not sure which plan? Tell us your monthly orders.