the clock you can't see
Every open case,expiring first.
TikTok gives every open case a deadline for your response. We'll read it, write it onto the Intercom conversation, and sort your inbox by it.
the problem today
A clock nobody sees.Until TikTok shows you the score.
A cancellation request can be decided in the buyer's favour if you don't respond in time, and nothing in your inbox says which request is next.
So someone opens Seller Center, finds the order, decides, then goes back to reply.
Meanwhile TikTok measures your shop on how fast you respond, and managers learn about misses after the fact.
how it will work
TikTok's deadline, in your inbox.
- 1We read TikTok's own deadlineEach open case carries its own deadline from TikTok. We read it. We never estimate it from a policy table, because an estimate is wrong in the direction that costs money.
- 2We write it on the conversationType, deadline, state, value and shop, as attributes on the Intercom conversation.
- 3Your admin saves one inbox viewFiltered to TikTok cases and sorted by deadline. We supply the filter.
- 4The panel repeats itAt the top of each case, as a time and a band that grows more urgent as time runs out.
- 5Cases with no message still appearA buyer who files a request without writing still gets a conversation, so the case isn't missed.
- Cancellation · $129.00North Studio · reply by 14:20today
- Return · $58.50North Studio · reply by 17:05soon
- Refund · $24.00Coast Goods · reply by tomorrow 09:40comfortable
- Return · $310.00Coast Goods · reply by tomorrow 16:30comfortable
yours to set, when it ships
What you control.
- Which shops appear in the view, filtered by the shop attribute.
- Who sees the view: any teammate with inbox access.
- One view for every shop, or one view per shop.
fair is fair
If something goes wrong.
- If the view or one of the attributes is missing, the queue doesn't exist and nothing warns you. So we'll check that setup every day and tell you if something stopped working.
- If Intercom is closed, nobody sees the queue. We won't build a second list, because two lists lead to arguments about which one is true.
boundaries, on purpose
What this does not do.
No deadline extensions
It doesn't extend TikTok's deadline. It makes it visible.
No ticking clock
The panel updates on refresh, so it shows a time and a band, not a countdown.
No guessed deadlines
If TikTok hasn't given a case a deadline, we don't invent one.
No second dashboard
The queue lives in your Intercom inbox. There's nowhere else to check.
short answers
Questions about the queue.
TikTok's. Each case carries its own, and we read it.
A colour and a word that grow more urgent as time runs out.
Yes. One inbox view can show all of them, filtered by shop.
goes well with
Related.
Stop losing casesto a clock you can't see.
Messages work today. The deadline queue is next, and the shops that join now get a say in what ships first.